Seagate ST3390N Guía de instalación Pagina 333

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Troubleshooting operational problems 17-25
Administration problems
Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999
Optional feature
purchased but
unavailable
When an optional feature was purchased but is unavailable,
follow these steps.
Voice services
submenu revert DN
does not work
If the voice services submenu revert DN does not work,
follow this step.
System backups (disk
to tape) do not
complete properly
When the disk-to-tape system backup does not complete
properly, follow these steps.
Step Action
1 Verify the installed features by checking the Display system
record tool (accessible from the TOOLS level).
2 If the feature is not present, attempt to add the feature from the
Install/data tape as described in the chapter “Feature
expansion” in your
System Installation and Modification Guide
(NTP 555-7001-215).
3 Check the SEER printout for incorrect data entries such as
keycode number or serial number.
If the keycode is not correct, contact your Nortel Networks
support organization to obtain the correct keycode.
4 Verify that the features were ordered correctly.
Step Action
By default, submenus revert to their parent menu. To revert to a
specific DN:
1 Program the delayed response and initial no-response for the
submenu as a calling function (CL) to the intended revert DN.
Step Action
1 Verify that you are using the correct tape for the backup.
Not all tapes are appropriate for all system configurations. See
the
System Administration Guide
(NTP 555-7001-30x) for
details.
Additional units can be purchased from your sales
representative. If you do not receive tapes with a new system,
report the problem to your representative.
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