Seagate ST3390N Guía de instalación Pagina 285

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Troubleshooting startup problems 16-13
Bootup problems
Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999
Bootup problems
Symptom Possible causes and actions
The admin terminal screen
remains blank.
Follow “Correcting a blank terminal” on page 16-15.
Messages stop appearing on
the screen, but the Meridian
Mail logon screen does not
appear.
Follow the procedures in “System fails to boot completely” on
page 16-24.
When the System Status
screen is checked, a node is
faulty.
Check SEERs for failed hardware diagnostics.
Follow the actions documented for the SEERs in the
Maintenance Messages (SEERS)
Guide
(NTP 555-7001-510).
If all non-prime nodes (type SPN) are faulty, check the system
bus. Follow “Performing system bus diagnostics” on page
16-31.
If only one node is faulty, run OutOfService Diagnostics on that
node’s CPU card.
The logon screen appears, but
node status remains Loading.
Check SEERs for programs that could not be loaded.
Follow the actions documented for the SEERs in the
Maintenance Messages (SEERS)
Guide
(NTP 555-7001-510).
The node continually reboots. 1. Replace the CPU card.
2. Perform the system bus checks. Follow “Performing system
bus diagnostics” on page 16-31.
The logon screen appears, but
not all voice channels come
into service.
Ports may be left Faulty or unconfigured due to hardware
problems.
Review port status on the DSP Port Status screen.
Ports may be left Loading, Pending, or No Resources due to
configuration or software problems.
Run OutOfService Diagnostics as described in the
System
Administration Guide
(NTP 555-7001-30x),
and then enable
the voice card.
There are disk errors on the
bootup-device sense key, or
driver errors.
Refer to “Troubleshooting stage 3 bootup failure—disk
subsystem check” on page 16-26 and “Troubleshooting stage 4
bootup failure” on page 16-27, as well as Chapter 19,
“Common disk subsystem problems.”
All nodes time-out while
booting, or nodes unload while
in service.
1. Perform the system bus checks. Follow “Performing system
bus diagnostics” on page 16-31.
2. Perform BootROM diagnostic check procedure for the node.
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