Seagate ST3390N Guía de instalación descargar pdf (Pagina 313)

100

101

Troubleshooting operational problems 17-5

System-level problems

Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999

3 Courtesy down the system, then reactivate it. Refer to the

System Administration Guide

(NTP 555-7001-30x) for

instructions on how to courtesy down and reactivate the

system.

4 Verify that the cabling from the MSDL/ESDI card to Meridian

Mail is connected and secured to the correct MSDL/ESDI port.

5 Verify that the correct database programming has been used

for the MSDL/ESDI dataport in Meridian Mail.

Refer to Chapter 12 for details on programming and checking

the ESDI/MSDL dataport.

6 Replace the following, one at a time: Enhanced MMP40 (or

MMP40) card, utility cards, and any filter connectors.

7 Determine if any nodes show Faulty or OutOfService status.

If any nodes are in Faulty or OutOfService status:

a. Verify that all cards and disk drives are properly seated.

b. Refer to “System fails to boot completely” on page 16-24.

c. Check for a disk subsystem problem (Chapter 16 and

Chapter 19).

d. Check if Meridian Mail is communicating with SCSI address

0, 1, or 2 (Chapter 19).

8 Determine if any of the voice cards show Faulty or

OutOfService status.

If a voice card shows Faulty or OutOfService status:

a. Disable the card. For detailed instructions on disabling the

card, refer to the

System Administration Guide.

b. Perform out-of-service diagnostics as described in the

System Administration Guide

(NTP 555-7001-30x).

c. Reenable the card.

d. If the card fails out-of-service diagnostics or remains faulty,

replace it.

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Seagate ST3390N Guía de instalación Pagina 313

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