
Index-5
Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999
fails to start completely
,
14-16
runs, then goes down
,
15-3
software, EC 11
,
1-5
status remains “Faulty”
,
15-4
status, checking
,
14-9
T
Tandberg drive
external view
,
6-15
inserting a tape
,
6-14
LED indicators
,
6-16
Tape backups,
17-7
tape drive
cleaning
,
16-17
environment
,
16-16
maintaining
,
16-16
task list, installation,
3-3
terminal
operation, Meridian 1
,
10-3
,
11-2
problems, troubleshooting
,
14-14
testing the networking DNs and modem DNs,
8-
37
Tools required,
2-3
troubleshooting
operational problems
,
15-1
SCSI problems
,
14-24
stage 1 or 2 start-up failure
,
14-17
stage 10 start-up failure
,
14-19
stage 11 start-up failure
,
14-19
stage 3 start-up failure
,
14-17
stage 4 start-up failure
,
14-17
stage 8 start-up failure
,
14-18
stage 9 start-up failure
,
14-18
stages 5, 6, or 7 start-up failure
,
14-18
start-up problems
,
14-1
terminal problems
,
14-14
the start-up stages
,
14-16
two-node EC 11 card locations,
7-4
U
U.S. Robotics modem
setting up configuration as remote modem
,
8-24
setting up for configuration as local modem
,
8-22
Unpack and inspect the EC 11 equipment,
4-1
Unpacking the equipment,
4-3
unshadowed system, installing the disk drives,
6-
5
utility card
faults, diagnosing
,
14-22
installing
,
7-8
V
virtual ACD agents
adding
,
10-8
defining
,
10-9
voice processor cards, installing,
7-7
VP card faults, diagnosing,
14-23
VT520 terminal, configuring,
8-40
W
What to check for common disk subsystem prob-
lems,
17-3
What to do
if “Faulty link to PBX” status is indicated
,
15-6
if calls have no voice and DO NOT produce a
SEER
,
15-10
if calls have no voice and produce a SEER
,
15-9
if channel status is “Faulty” or “OutOfService”
,
15-7
if channel status is “Idle” but cannot be acquired
,
15-8
if channel status remains “Loading”
,
15-7
if optional features were purchased but are
unavailable
,
15-12
if the call sender does not work for any calls
,
15-16
if the message waiting indication is delayed
,
15-15
if the MWI light does not light on any telephone
sets
,
15-14
if the revert DN does not work
,
15-17
if the terminal remains blank
,
14-14
if the terminal responds, yet logon is unsuccessful
,
15-11
if the user hears full or empty mailbox warnings
after restart
,
15-14
if the voice services submenu revert DN does not
work
,
15-12
if you cannot log on remotely
,
15-11
if you have problems backing up the system
,
15-12
if you suspect problems with the terminal cables or
setup
,
14-15
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