Seagate ST31230N/ND Guía de instalación Pagina 224
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15-10 Troubleshooting operational problems
Silent channels
Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999
What to do if calls
have no voice and do
not produce a SEER
If calls have no voice and there is no SEER response, follow
these steps.
4 a. Disable and unseat the MGate card in the Option
11 switch.
b. Reseat the MGate card.
c. Reenable the MGate card.
d. Initialize the Option 11 switch.
Note: This step will suspend call processing. It is not
recommended during peak business hours.
5 Replace the network loop cable.
6 Replace the voice card.
7 If these procedures are unsuccessful, contact your
Nortel support organization.
Step Action
1 Determine if ERR 3036 or ERR 3037 occur on the
Meridian 1.
2 If there is no change, replace the network loop
cable, the MGate card, or both.
3 If these procedures are unsuccessful, contact your
Nortel support organization.
- 555-7081-250 1
- P0904491 2
- Publication history 5
- Contents 7
- Contents vii 9
- 16 Hardware maintenance 16-1 10
- Glossary Glossary-1 11
- Index Index-1 11
- About this guide 13
- About this manual 14
- Chapter 1 15
- EC 11 overview 17
- Software 19
- Message Registration MR 101 21
- Automatic Wake Up AWU 102 21
- Hardware 22
- EC 11 cabinet layout 24
- Switch connectivity 25
- Chapter 2 27
- Installation requirements 29
- Chapter 3 31
- Installation summary 33
- 3-4 EC 11 assembly overview 34
- Chapter 4 35
- Unpacking the equipment 37
- Cover removal 38
- Inspecting the equipment 39
- Installing the EC 11 cabinet 40
- Chapter 5 41
- Power supply description 43
- Power supply 44
- Installing the power supply 45
- Chapter 6 47
- Disk positions 49
- Supported disk drives 49
- SCSI addresses 49
- Quick check 49
- Installing the disk 51
- Mass Storage Unit 52
- Seagate ST31230N 54
- Power pack 55
- A2 A1 A0 55
- Seagate ST51080N 56
- Seagate ST52160N 57
- Introduction 58
- Installing 58
- Risk of equipment damage 59
- Inserting and 61
- Archive drive 61
- Tandberg external 61
- LED Status 62
- Chapter 7 63
- PCP overview 65
- Card Location 66
- One-node card 67
- Node 1 Node 2 MSU 68
- Installing voice 69
- Installing the utility cards 70
- Chapter 8 73
- Cabling and data port usage 75
- Node 1 Node 2 MMail Bus 76
- Installing an A/B 78
- A/B switch (rear view) 79
- Installing the primary 79
- A/B switch 80
- Installing MATs 81
- Installing an LA75 83
- Plus or LA30 83
- Companion printer 83
- BC16E-10 cable 84
- LA75/LA30 84
- Control Panel 86
- To configure the LA30 87
- Print feature Factory setting 89
- DEC mode 89
- IBM & Epson mode 89
- IBM mode 90
- Epson mode 90
- Setting up a remote 92
- Local modem 93
- Remote modem 93
- Supported modems 93
- Modem speed 93
- 8 Dumb mode 98
- Smart mode 98
- Racal modem 99
- Configuring the Racal 100
- ALM 3223 modem as a 100
- Hayes modem 101
- Configuring the Hayes 102
- Optima 144 modem as 102
- Overview 103
- Installing a guest 103
- Software installation 104
- Guest Administration 104
- Installing a networking modem 105
- Straight through 106
- RS-232 Cable 106
- Reconnecting the 109
- Testing the 109
- Connecting external alarms 110
- CM=common 111
- Preliminary 112
- Configuring a VT520 112
- VT520 setup values 114
- S1 S2 S3 S4 118
- Chapter 9 119
- Overview of typical cabling 121
- ATTENTION 122
- 2 Node EC 11 123
- Option 11 Switch 123
- Installing the MGate cards 126
- WINK WINK 128
- EC 11, follow these steps 129
- Installing the SDI/DCH card 130
- Installing the AML cable 133
- Chapter 10 135
- Entering overlays 137
- Assigning the SDI port 138
- TYPE CFN Configuration 138
- Configuring the AML link 139
- Chapter 11 149
- High-level procedure 151
- Maintenance Guide 152
- Prompts Responses Description 154
- Chapter 12 157
- Defining Meridian Mail 159
- Routing for 159
- <cr> 163
- Selecting call routing 164
- Chapter 13 167
- Installing and 169
- Install an MM13 system 170
- Entering the serial 171
- Enter the Serial Number: 171
- Entering your 174
- Customer Name: MeridianMail 174
- Selecting languages 176
- Select operation: AddLanguage 176
- Is this correct? No (Yes) 176
- Selecting call 178
- Entering DSP 179
- Defining voice port 180
- Prompt Change to this value 180
- Assigning the 184
- Node 1 UTIL card Port 1:ICL 184
- Select the baud rate:9600 184
- Starting up Meridian Mail 186
- Checking out Meridian Mail 188
- System Administration Guide 189
- Acceptance testing 190
- Chapter 14 191
- Normal startup sequence 193
- Hexadecimal display 194
- MMP40 or MMP40 card 194
- Reading the 194
- Stage Description 195
- Stage Key phrases Comments 197
- Report Period 202
- Report Period End 202
- Printing hard copies of 203
- What to do if you 205
- Troubleshooting stage 209
- 10 startup failure 209
- 11 startup failure 209
- Disk subsystem check 210
- System bus diagnostics 211
- Utility card diagnostics 212
- Diagnosing VP card 213
- Fault detection 213
- SCSI subsystem problems 214
- Chapter 15 215
- System runs, then goes down 217
- Troubleshooting when 218
- AML link problems 220
- Voice card/channel problems 221
- Silent channels 223
- What to do if calls 224
- Step Action 224
- Administration problems 225
- Administration Guide 226
- Meridian Mail Maintenance 226
- Messages (SEERS) Guide 226
- User-reported problems 228
- What to do if the 229
- What to do if the call 230
- What to do if the revert 231
- DN does not work 231
- Chapter 16 233
- Stopping Meridian Mail 235
- Introduction 236
- Replacing the power 236
- Replacing a printed 237
- Replacing a disk 239
- Disk shadowing 241
- Removing and 241
- Replacing the primary 242
- Enabling or disabling 245
- 16-14 Hardware maintenance 246
- Hardware maintenance 16-15 247
- Tape drive 248
- Cleaning the tape 249
- 16-18 Hardware maintenance 250
- Chapter 17 251
- Performing quick checks 253
- Performing a SCSI 254
- Identifying common 255
- Sense key SEERS 255
- Driver error SEERs 256
- Tape backups 257
- Risk of data loss 257
- Glossary 259
- List of terms 260
- Glossary G-3 261
- Term Description 261
- G-4 Glossary 262
- Reader Response Form 269
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