Seagate ST31230N/ND Guía de instalación descargar pdf (Pagina 230)

15-16 Troubleshooting operational problems

User-reported problems

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

What to do if the call

sender does not work

for any calls

If the call sender does not work for any calls, follow these

steps.

Step Action

1 Confirm that the customer number on the “General

Options” screen (under General Administration)

matches the customer number on the Meridian 1.

Note: If the number does not match, edit the system

number on Meridian Mail. You must restart the

Meridian Mail system to use the new system number.

2 Verify that the Meridian Mail ACD agents have

Transfer (TRN) programmed on key 6, and

Conference (AO3) programmed on key 7.

3 Verify that all Meridian Mail users have a Conference

(AO3 or AO6) key programmed for their telephone

sets.

4 Verify that the Meridian Mail Channel Allocation

Table (CAT) was programmed correctly.

5 Verify as follows that the Call Sender is a valid DN

that can be called by the Meridian Mail agents:

a. Open the user’s profile.

b. Move the cursor to the “Personal Verification

Record” field.

c. Press the [Voice] softkey.

d. When the system prompts you for the DN, enter

the Call Sender DN under test.

e. If the call is unsuccessful, check the Meridian 1

and Meridian Mail databases for dialing

restrictions.

1 2 ... 225 226 227 228 229 230 231 232 233 234 235 ... 271 272

Sin comentarios

Seagate ST31230N/ND Guía de instalación Pagina 230