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15-4 Troubleshooting operational problems
System status remains “Faulty”
Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999
System status remains “Faulty”
Troubleshooting when
the system status
remains “Faulty”
If a Faulty status occurs during startup, refer to Chapter 16,
“Troubleshooting startup problems.” If the administration
terminal indicates that the system status is faulty despite a
successful startup, follow these steps.
Step Action
1 Check the SEER printout for related messages.
2 Take action appropriate for the SEER messages as
described in the
Meridian Mail
Maintenance
Messages (SEERS) Guide
(NTP 555-7001-510).
3 Courtesy down the system, then reactivate the
system.
Note: Refer to the
System Administration Guide
(NTP 555-7001-301) for instructions on how to
courtesy down and reactivate the system.
4 Verify that the Application Module Link cabling from
the EC 11 to the Meridian 1 Option 11 is connected
and secured.
5 Ensure correct database programming for the AML
dataport in Meridian Mail.
6 Replace the Enhanced MMP40 or MMP40 CPU
card and the Utility card one at a time.
7 Determine whether Node 1 or Node 2 shows Faulty
or OutOfService status. If so, then
a. check for card cage problems
b. check for a disk subsystem problem
c. check if Meridian Mail is communicating with
SCSI address 0, 1, or 2
8 Determine whether any of the voice cards shows
Faulty or OutOfService status. If so, then
a. disable the card (For detailed instructions on
disabling the card, refer to the
System
Administration Guide
[NTP 555-7001-301].)
b. perform OutOfService diagnostics
c. reenable the card
- 555-7081-250 1
- P0904491 2
- Publication history 5
- Contents 7
- Contents vii 9
- 16 Hardware maintenance 16-1 10
- Glossary Glossary-1 11
- Index Index-1 11
- About this guide 13
- About this manual 14
- Chapter 1 15
- EC 11 overview 17
- Software 19
- Message Registration MR 101 21
- Automatic Wake Up AWU 102 21
- Hardware 22
- EC 11 cabinet layout 24
- Switch connectivity 25
- Chapter 2 27
- Installation requirements 29
- Chapter 3 31
- Installation summary 33
- 3-4 EC 11 assembly overview 34
- Chapter 4 35
- Unpacking the equipment 37
- Cover removal 38
- Inspecting the equipment 39
- Installing the EC 11 cabinet 40
- Chapter 5 41
- Power supply description 43
- Power supply 44
- Installing the power supply 45
- Chapter 6 47
- Disk positions 49
- Supported disk drives 49
- SCSI addresses 49
- Quick check 49
- Installing the disk 51
- Mass Storage Unit 52
- Seagate ST31230N 54
- Power pack 55
- A2 A1 A0 55
- Seagate ST51080N 56
- Seagate ST52160N 57
- Introduction 58
- Installing 58
- Risk of equipment damage 59
- Inserting and 61
- Archive drive 61
- Tandberg external 61
- LED Status 62
- Chapter 7 63
- PCP overview 65
- Card Location 66
- One-node card 67
- Node 1 Node 2 MSU 68
- Installing voice 69
- Installing the utility cards 70
- Chapter 8 73
- Cabling and data port usage 75
- Node 1 Node 2 MMail Bus 76
- Installing an A/B 78
- A/B switch (rear view) 79
- Installing the primary 79
- A/B switch 80
- Installing MATs 81
- Installing an LA75 83
- Plus or LA30 83
- Companion printer 83
- BC16E-10 cable 84
- LA75/LA30 84
- Control Panel 86
- To configure the LA30 87
- Print feature Factory setting 89
- DEC mode 89
- IBM & Epson mode 89
- IBM mode 90
- Epson mode 90
- Setting up a remote 92
- Local modem 93
- Remote modem 93
- Supported modems 93
- Modem speed 93
- 8 Dumb mode 98
- Smart mode 98
- Racal modem 99
- Configuring the Racal 100
- ALM 3223 modem as a 100
- Hayes modem 101
- Configuring the Hayes 102
- Optima 144 modem as 102
- Overview 103
- Installing a guest 103
- Software installation 104
- Guest Administration 104
- Installing a networking modem 105
- Straight through 106
- RS-232 Cable 106
- Reconnecting the 109
- Testing the 109
- Connecting external alarms 110
- CM=common 111
- Preliminary 112
- Configuring a VT520 112
- VT520 setup values 114
- S1 S2 S3 S4 118
- Chapter 9 119
- Overview of typical cabling 121
- ATTENTION 122
- 2 Node EC 11 123
- Option 11 Switch 123
- Installing the MGate cards 126
- WINK WINK 128
- EC 11, follow these steps 129
- Installing the SDI/DCH card 130
- Installing the AML cable 133
- Chapter 10 135
- Entering overlays 137
- Assigning the SDI port 138
- TYPE CFN Configuration 138
- Configuring the AML link 139
- Chapter 11 149
- High-level procedure 151
- Maintenance Guide 152
- Prompts Responses Description 154
- Chapter 12 157
- Defining Meridian Mail 159
- Routing for 159
- <cr> 163
- Selecting call routing 164
- Chapter 13 167
- Installing and 169
- Install an MM13 system 170
- Entering the serial 171
- Enter the Serial Number: 171
- Entering your 174
- Customer Name: MeridianMail 174
- Selecting languages 176
- Select operation: AddLanguage 176
- Is this correct? No (Yes) 176
- Selecting call 178
- Entering DSP 179
- Defining voice port 180
- Prompt Change to this value 180
- Assigning the 184
- Node 1 UTIL card Port 1:ICL 184
- Select the baud rate:9600 184
- Starting up Meridian Mail 186
- Checking out Meridian Mail 188
- System Administration Guide 189
- Acceptance testing 190
- Chapter 14 191
- Normal startup sequence 193
- Hexadecimal display 194
- MMP40 or MMP40 card 194
- Reading the 194
- Stage Description 195
- Stage Key phrases Comments 197
- Report Period 202
- Report Period End 202
- Printing hard copies of 203
- What to do if you 205
- Troubleshooting stage 209
- 10 startup failure 209
- 11 startup failure 209
- Disk subsystem check 210
- System bus diagnostics 211
- Utility card diagnostics 212
- Diagnosing VP card 213
- Fault detection 213
- SCSI subsystem problems 214
- Chapter 15 215
- System runs, then goes down 217
- Troubleshooting when 218
- AML link problems 220
- Voice card/channel problems 221
- Silent channels 223
- What to do if calls 224
- Step Action 224
- Administration problems 225
- Administration Guide 226
- Meridian Mail Maintenance 226
- Messages (SEERS) Guide 226
- User-reported problems 228
- What to do if the 229
- What to do if the call 230
- What to do if the revert 231
- DN does not work 231
- Chapter 16 233
- Stopping Meridian Mail 235
- Introduction 236
- Replacing the power 236
- Replacing a printed 237
- Replacing a disk 239
- Disk shadowing 241
- Removing and 241
- Replacing the primary 242
- Enabling or disabling 245
- 16-14 Hardware maintenance 246
- Hardware maintenance 16-15 247
- Tape drive 248
- Cleaning the tape 249
- 16-18 Hardware maintenance 250
- Chapter 17 251
- Performing quick checks 253
- Performing a SCSI 254
- Identifying common 255
- Sense key SEERS 255
- Driver error SEERs 256
- Tape backups 257
- Risk of data loss 257
- Glossary 259
- List of terms 260
- Glossary G-3 261
- Term Description 261
- G-4 Glossary 262
- Reader Response Form 269
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