Seagate ST31230N/ND Guía de instalación descargar pdf (Pagina 144)

10-10 Configuring the Meridian 1 Option 11 switch

Adding virtual ACD agents on the Option 11 switch

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

Adding ACD agents

To add ACD agents, follow these steps.

Overlay 11—ACD

agents

Step Action

1 To begin adding ACD agents, load Overlay 11.

2 Respond to the prompts as shown in the next table

for the first agent.

3 Repeat step 2 for each agent.

4 When all agents have been added, reply **** to the

prompt REQ.

Prompts Responses Descriptions

REQ NEW

TYPE 2008

TN c u Enter an ACD agent TN. Octal

density is used:

c = (card slot) 2, 6, 10, 14, 18,

22, 26, 30

u = (unit) 0–15

DES yyyyyy ACD agent description of 1–6

characters.

CUST xx Enter the customer number.

CLS VMA Class of service options. Specify

voice messaging allowed, and

integrated messaging services

allowed. Use the default for all

other Class of Service options.

KEY 0 ACD xxxx

yy zzzz

Define key 0 as an ACD-DN

key.

xxxx is the Meridian Mail DN.

yy is the CLID entry number

(Release 22 or later).

zzzz is any unused DN in the

numbering plan that identifies

the agent position. It is not

dialed up by users.

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Seagate ST31230N/ND Guía de instalación Pagina 144