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Chapter 6, Troubleshooting 77

NetBackup ServerFree Agent Problems

bpbkar: ERR - get_disk_info() failed, status 13

bpbkar: ERR - tpc_get_disk_info() failed: err 13

bpbkar: ERR - bpbkar FATAL exit status = 13: file read failed

bpbkar: INF - EXIT STATUS 13: file read failed

◆ The files to back up exist on a file system that is not mounted. The file system

specified as the frozen image source must be mounted. If the frozen image source is

not mounted but the mount point is present, NetBackup may try to take a frozen

image of the directory above the directory that was specified as the frozen image

source.

Status code 20: invalid command parameter

If the following appears in the /usr/openv/netbackup/logs/bptm log,

bptm: cannot perform Third-Party-Copy for multiplexed backups

send_brm_msg: ERROR 20

bptm: EXITING with status 20

multiplexing was enabled on a third-party copy backup. The Third-Party Copy Device

offhost backup method is incompatible with multiplexing (the writing of two or more

concurrent backup jobs to the same storage device). You must disable multiplexing for

any third-party copy backups. If multiplexing is enabled, the backup will fail. See

“Multiplexing” on page 57.

Status code 41: network connection timed out

If you backed up a sparse file that included thousands of holes, a restore of that file may

fail because the connection timed out. To avoid a timeout and to successfully restore the

file, set or add the CLIENT_CONNECT_TIMEOUT option in the

/usr/openv/netbackup/bp.conf file to a larger value (the default is 300 seconds).

The CLIENT_CONNECT_ TIMEOUT option is described in the NetBackup DataCenter

System Administrator’s Guide - UNIX.

Status code 69: invalid file list specification

If this was an offhost backup (NetBackup Media Server or Third-Party Copy Device), code

69 may indicate that the file list contains the ALL_LOCAL_DRIVES entry. NetBackup

4.0V does not support the ALL_LOCAL_DRIVES entry for offhost backup. Remove the

ALL_LOCAL_DRIVES entry from the file list.

NetBackup 4.0V ServerFree Agent System Administrator's Guide for Solaris

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