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Gathering Information and Checking Logs

72 NetBackup ServerFree Agent System Administrator’s Guide

Gathering Information and Checking Logs

You can resolve many problems on your own by setting up the appropriate logs,

reproducing the problem, and then checking the logs. For an in-depth description of

NetBackup logs, refer to Chapter 3 of the NetBackup Troubleshooting Guide - UNIX.

◆ To create more log information, put VERBOSE in the bp.conf file on the NetBackup

master and client.

Note The directories under /usr/openv/netbackup/logs can eventually require a lot

of disk space, so delete them when you are finished troubleshooting.

◆ Backup Messages

During a backup, NetBackup ServerFree Agent messages are written to the following log

directories: online_util, bpbkar, and bptm. If necessary, create these directories, using

an access mode of 777 so NetBackup can write to the logs.

/usr/openv/netbackup/logs/online_util (on the NetBackup client)

/usr/openv/netbackup/logs/bpbkar (on the NetBackup client)

/usr/openv/netbackup/logs/bptm (on the NetBackup media server)

◆ Restore Messages

During a restore, NetBackup ServerFree Agent messages are logged to the following

activity log on the master server: /usr/openv/netbackup/logs/bprestore. If

necessary, create this directory (use an access mode of 777).

◆ snapctl Driver Messages

Messages from the snapctl driver are logged in the client’s /var/adm/messages file

along with other kernel messages.

Before Contacting VERITAS Customer Support

Before calling customer support, please gather as much log information as possible. Be

sure to have the following information ready:

◆ NetBackup version

◆ Operating system version of the NetBackup ServerFree Agent client

◆ Note whether or not the action that failed had ever worked, and whether the problem

is repeatable

◆ Log information

NetBackup 4.0V ServerFree Agent System Administrator's Guide for Solaris

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Seagate ST39175LW Guía de usuario Pagina 82