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Chapter 6, Troubleshooting 75

NetBackup ServerFree Agent Problems

◆ vxvm is selected as the frozen image method type but the frozen image source is not

configured over a VERITAS Volume Manager VxVM volume. In this case, you may

see the following in the /usr/openv/netbackup/logs/bpbkar log:

bpbkar main: FTL - frozen image processing failed, status 11

bpbkar Exit: ERR - bpbkar FATAL exit status = 11: system call

failed

bpbkar Exit: INF - EXIT STATUS 11: system call failed

and something like the following in the /usr/openv/netbackup/logs/

online_util log:

onlfi_vfms_logf: INF - vxvm_freeze.1036: Frozen image source

/cockpit1 on device /dev/dsk/c1t0d0s6 is not on a VxVM volume

delete_mount_point: INF - Deleted mount point

/tmp/_cockpit1_coc_group1:3518

onlfi_freeze: FTL - VfMS error 11 (Fatal method error): vfm_freeze:

method: vxvm, type: FIM, function: vxvm_freeze

onlfi_freeze: FTL - VfMS method error details: error 9:

vxvm_freeze.1036: Frozen image source /cockpit1 on device

/dev/dsk/c1t0d0s6 is not on a VxVM volume

onlfi_thaw: INF - fim=vxvm

onlfi_thaw: WRN - /cockpit1 is not frozen

Make sure that the frozen image source is configured over a VERITAS Volume

Manager VxVM volume.

◆ vxvm was selected as the frozen image method type, but a VERITAS Volume Manager

snapshot mirror of the frozen image source volume had not been created prior to

running the backup, or had not been resynchronized after a previous backup. In either

case, you may see the following in the /usr/openv/netbackup/logs/

online_util log:

17:12:51 FTL - VfMS error 11 (Fatal method error): vfm_freeze:

method: vxvm, type: FIM, function: vxvm_freeze

17:12:51 FTL - VfMS method error details: error 3: do_cmd.718:

Command failed with status=11:

vxprint -g rootdg -q -t -e ’assoc="simple" && pl_state="SNAPDONE"’

</dev/null >/var/tmp/VfMSAAAs7a4Uw 2>/var/tmp/VfMSBAAt7a4Uw

As described under “Creating a Snapshot Mirror of the vxvm Frozen Image Source”

on page 55, create a snapshot mirror on the client before running the backup.

◆ When using nbu_snap as a frozen image method, you may have stale snapshots if

status code 11 occurs with the following messages in the online_util log. (Stale

snapshots are those that were not automatically deleted by nbu_snap.)

onlfi_freeze: WRN - VfMS error 11: vfm_freeze: fl_freeze error

onlfi_freeze: WRN - VfMS method error 5: cannot snap_on, afs =

/oracle/ufs_r, cache /dev/rdsk/c4t1d11s4, err: 11

NetBackup 4.0V ServerFree Agent System Administrator's Guide for Solaris

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